Returns & Refunds

1. When you check out, your full payment (items, shipping and any sales tax) goes to Disc.Market's Stripe account, not the Pro Shop's.
2. The Pro Shop ships your order within the handling time shown on the listing.
3. Your order counts as delivered when carrier tracking shows it delivered, or when you tap Confirm I received this on the order page.
4. Delivery starts a 3-day window to report a problem. If everything is fine, you can end the window early with Everything's great — release my order.
5. If no problem is reported, we pay the Pro Shop its share: the items and shipping, minus our 10% commission on items and shipping (never on tax) and a flat $0.35 per-order processing fee. Those fees come out of the Pro Shop's share, never your total. We send the sales tax to the state.
6. If you report a problem inside the window, the Pro Shop's payment is frozen until our team decides. If we decide in your favor, we refund you straight from the payment we're holding.

When tracking never shows the delivery

Sometimes a carrier scans a package along the way but never scans it as delivered. Fourteen days after shipping, we treat an order like that as delivered, and you get 14 days instead of 3 to report a problem, because you may not have it yet. If the carrier never scanned the package at all, we don't pay the Pro Shop; we hold the payment and look into it.

Buyer Protection applies to every shipped order, whatever the Pro Shop's own return policy says.

Covered

• It never arrived. The package was lost, or tracking says delivered and you don't have it.
• It arrived damaged. Damaged in a way the listing didn't show or mention.
• It's significantly not as described. Something that matters is different from the listing: the wrong mold, plastic or weight, ink or damage the listing didn't disclose, or a condition clearly worse than the one stated.
• It's counterfeit. A fake or unauthorized copy. Selling one also breaks our Terms.
• It was never shipped. An order that isn't shipped in time is cancelled and refunded automatically (see Lost, Late or Damaged).

Not covered

• Changing your mind: you ordered the wrong thing, found it cheaper, or it doesn't fly the way you hoped. That's up to the Pro Shop's return policy (see Change-of-Mind Returns), and auction wins can't be returned for it at all.
• Damage after delivery, or wear from throwing the disc.
• Small differences in condition grading. Grading is partly a judgment call. A disc that's a little more worn than you pictured, but within the stated grade, isn't "not as described". A clear misrepresentation is.
• Accessories that weren't listed.
• A wrong address you entered. If the carrier delivered to the address you gave at checkout and that address was wrong, we can't cover the loss. Check it before you pay.
• A package you refused or sent back to the Pro Shop without a valid problem.
• A problem reported after the window closed. Contact us anyway and we'll look, but we can't promise a refund.
• Local pickup orders after you've collected them (see Local Pickup).

Report first. The window is only 3 days, and it doesn't pause while you talk to the Pro Shop. Reporting doesn't stop you from working it out with them too.

1. Go to Orders in your account and open the order.
2. Press Report a problem. It's there for 3 days after delivery (14 if tracking never showed the delivery).
3. Pick what went wrong: Arrived damaged, Not as described, I never received it, or Something else, and describe what happened.
4. That opens a formal dispute. The Pro Shop's payment is put on hold, and the Pro Shop is told and can answer with its side and photos.
5. Our team reviews both sides and decides. We aim to decide within 3 to 5 business days.

Sending photos

The report form takes a written description. To show us the problem (the damage, the packaging, the label, the disc next to the listing photos), attach photos in Support in your account with your order number, or in your conversation with the Pro Shop (Contact Pro Shop on the order). Take them as soon as you open the package.

What our team can decide

• Refund you in full from the payment we're holding.
• Pay the Pro Shop, if the item is as described and arrived as it should.
• Refund part of the price, when that's fairer and you'd rather keep the item, for example a small flaw the listing didn't mention.

We may ask you to send the item back before we refund you. If we do, we'll tell you where and how before you ship anything.

Bought as a guest?

Guest orders have the same Buyer Protection. To use the Report a problem button, create an account with the email you checked out with; once that email is confirmed, the order appears in your Orders. Or reach us on the Contact page with your order number and checkout email, inside the same 3 days.

The Pro Shop hasn't shipped

Every order has a ship-by date, set by the handling time on the listing. If it still hasn't shipped 5 business days after that date, we cancel the order and refund you in full automatically. You don't need to do anything.

Stuck in transit, or lost

You can't report a problem on a package that hasn't been delivered yet, so lost packages work differently. If tracking stops moving for 7 days, we open a support case for it automatically (if you checked out as a guest, contact us instead), and the Pro Shop isn't paid until it's sorted out. You don't have to wait for that: press Contact support on the order page any time it looks stuck. If the package is lost, our team reviews it with you and the Pro Shop and decides what happens, while your payment is still held. Packages sent on a Disc.Market shipping label carry carrier coverage, and our team deals with the carrier.

Tracking says delivered, but it isn't there

Check around your door and with neighbors and anyone you live with, and give it a day, since carriers sometimes scan a package as delivered early. If it still hasn't turned up, press Report a problem and choose I never received it before the 3 days run out. We look at the carrier's scans and the Pro Shop's side before deciding.

It arrived damaged

Photograph the outer box, the packing and the damaged item as soon as you open it. Then press Report a problem, choose Arrived damaged, and send us the photos (see Sending photos). If we decide in your favor, you're refunded from the payment we're holding; you don't wait for any carrier claim.

Returning something because you changed your mind is up to the Pro Shop you bought from. Each Pro Shop sets its own return policy: whether it takes returns at all, how long you have, what condition the item must be in, who pays return postage, and whether it charges a restocking fee. Within those things, the Pro Shop's policy applies to items you buy from it.

You'll find it on the listing, in the Shipping & Returns tab under Return Policy, and on the Pro Shop's page. If a Pro Shop hasn't published one, press Ask a question on the listing before you buy.

Change-of-mind returns apply to Buy Now and accepted-offer purchases only. Auction wins can't be returned for a change of mind (see Auction Purchases), and local pickup orders are final once collected.

How to return something

1. Press Contact Pro Shop on the order and agree the return with the shop.
2. Get the return address from the Pro Shop. Never ship anything back without one; some shops ship from a different place than they receive.
3. Pack it as carefully as it came, send it with tracking, and keep the tracking number and receipt until you're refunded.
4. Once the Pro Shop has it back, it asks our team to refund you, and we do. You can also ask us yourself from Support.

Who pays return postage

Agree who pays return postage with the Pro Shop before you ship. If you changed your mind, you usually pay it unless the Pro Shop's policy says otherwise. For a problem you reported, our team tells you how the return works. A disc damaged on its way back to the shop is your responsibility, so pack it well.

Auction wins are charged automatically

To bid, you save a payment method, and a bid is a commitment to buy. If you're the highest bidder when the auction closes, your saved payment method is charged automatically for your winning bid plus shipping and any tax. A winning bid is a completed purchase, the same as pressing Buy Now.

No change-of-mind returns

You can't return an auction win because you changed your mind, didn't like how the disc feels or flies, or found one cheaper. A Pro Shop's normal return window doesn't apply to auction wins. Bid only on items you mean to buy at the price you bid.

You're still fully protected

An auction win has the same Buyer Protection as any other order. If it never arrives, arrives damaged, is counterfeit, or is significantly not as described (the wrong mold, plastic or weight, ink or damage the listing didn't disclose, or a condition clearly worse than stated), report it within 3 days of delivery exactly as for a Buy Now order. An auction win is as-described, not try-before-you-buy.

Reserve not met: no sale, no charge

Some auctions have a hidden reserve, the lowest price the Pro Shop will accept. If bidding ends below it, the item doesn't sell and nobody is charged.

If your card can't be charged when you win

You'll get a link and a short time to pay. If you still don't pay, you lose the win and it may go to the next-highest bidder. Not paying again and again can lead to losing your bidding privileges. If you were that next-highest bidder, you may be charged your last bid as the second-chance winner, under the permission you gave when you bid, and the same final-sale-except-as-described rules apply.

The full bidding rules are in our Terms of Service and on the Seller & Listing Terms page.

Before you collect it

• You can cancel from the order page, for a full refund, until the Pro Shop marks the order ready for pickup. After that, message the Pro Shop; it can still cancel and refund the order.
• If you don't collect it within 7 days of it being ready, the order is cancelled and you're refunded in full. We'll remind you before then.

At the counter

Look your items over before you hand over your pickup code. Once the Pro Shop scans your pickup QR code or enters your code, the sale is final. There's no 3-day window and no Report a problem on a collected pickup order, because you've already seen the items. If something is wrong after you leave, contact us through Support.

Before it ships

There's no cancel button on a shipped order, because only our team can cancel one. Act fast: press Contact Pro Shop on the order so the shop doesn't ship it, and Contact support to ask us to cancel. If it hasn't shipped, we cancel it and refund you in full.

After it ships

A shipped order can't be cancelled. Once it arrives, you can return it under the Pro Shop's return policy, or report a problem if it's covered by Buyer Protection.

When the Pro Shop can't fill it

If a Pro Shop can't send your order (it's out of stock, there's an obvious pricing mistake, or it can't ship to your address), it asks us to cancel, and you're refunded in full. If it simply doesn't ship in time, the order is cancelled and refunded automatically (see Lost, Late or Damaged).

Auctions and local pickup

An auction win can't be cancelled because you changed your mind. Local pickup orders have their own rules; see Local Pickup.

Refunds go back to the payment method you used. We can't send them to a different card or bank account. Our team issues a refund as soon as it's decided, Stripe sends it at once, and most banks show it within 5 to 10 business days. We email you when it's issued, and the order shows as Refunded.

Full and partial refunds

• Full refund (the whole order total). The sale is undone. The listing goes back to how it was before the sale, so the Pro Shop can sell it again: a public listing reappears in browse and search, and a link-only listing goes back to link-only. Any sales tax we collected on the order is reversed.
• Partial refund (part of the price back, and you keep the item). The sale stands at the lower amount. The listing doesn't come back, sales tax on the part you paid isn't reversed, and the Pro Shop's payment is reduced by the refund (or, if it was already paid, we may recover the refund from the Pro Shop).

Asking your bank to reverse a charge (a chargeback) takes weeks. We hold your payment, so we can usually refund you in days. Please report a problem on the order, or contact us through the Contact page, before you go to your bank.

Opening a chargeback without first giving us the chance to fix the problem breaks our Terms of Service and can lead to restrictions on your account. This doesn't limit any rights you have under your card agreement or the law. If your card was used without your permission, tell your bank and tell us.

If a chargeback goes your way

When your bank decides a chargeback in your favor, we treat the order like a full refund: the listing goes back to how it was before the sale, the sales tax on the order is reversed, and any payment already sent to the Pro Shop may be recovered from it. We don't refund you a second time; the chargeback already returned your money.

• Something wrong with an order that arrived? Press Report a problem on the order, within 3 days of delivery.
• A question for the Pro Shop, or a change-of-mind return? Press Contact Pro Shop on the order.
• Anything else: an order that hasn't arrived, a cancellation, a closed report, a guest order, or a Pro Shop you think is breaking the rules. Use Support in your account, or the Contact page if you don't have an account.

We aim to answer within 24 hours. Including your order number and any photos makes it faster.