Refund & Returns Policy

Disc.Market is a marketplace where independent vendors (Pro Shops) sell their products directly to buyers. Each vendor sets their own return policy — return window, accepted conditions, who pays return shipping, exchanges vs. refunds. You'll find the vendor's specific policy on the product page under "Shipping & Returns" and on the vendor's Pro Shop page.

On top of the individual vendor policies, Disc.Market provides a platform-level safety net for problems like items that never arrive, items that arrive damaged, or items that are significantly different from what was described. That safety net is backed by our escrow payment system — your money doesn't move to the vendor until delivery is confirmed and the dispute window passes.

When you place an order, here's the money flow:

1. Your full payment (subtotal + shipping + tax) is charged to your card and lands in Disc.Market's Stripe account — not the vendor's.
2. The vendor receives the order and ships it within their stated handling time.
3. When the carrier confirms delivery, a 3-day dispute window opens.
4. If no dispute is opened within those 3 days, we release the vendor's share (item + shipping, minus our 10% platform fee) via a Stripe transfer to the vendor's connected account. Sales tax stays with us and is remitted to the state.
5. If you open a dispute during those 3 days, the payout is frozen until the dispute is resolved. If you win the dispute, you're refunded directly from the escrowed funds — we don't need to claw anything back from the vendor.

This is why you'll occasionally see a "processing" status on a vendor's payout while a dispute is pending. It's designed to protect you.

Vendors set their own parameters, within limits. Typically:

• Return window: anywhere from "no returns" to 30 days (14 days is most common)
• Condition requirements: unopened, unthrown, original packaging, etc.
• Return shipping responsibility: buyer-pays for buyer's remorse, vendor-pays for defects or misdescription
• Restocking fees: some vendors charge 10–20% on opened/returned items
• Refund type: full refund, partial refund, store credit, or exchange

Where to find a vendor's specific policy:

• The product page (in the "Shipping & Returns" section near the top of the listing)
• The Pro Shop page (under "Policies")
• By messaging the vendor directly through Disc.Market before you buy

Regardless of a vendor's policy, you are always entitled to the platform-level protections described in the next section — vendors cannot override those.

These protections apply to every order, regardless of the vendor's individual return policy. If your issue falls into one of these categories and the vendor won't make it right, open a dispute and Disc.Market will step in.

Your order never arrives

If tracking shows no delivery within a reasonable window after the vendor's stated handling + transit time (generally 15 business days for domestic orders), you're entitled to a full refund. Check with the carrier first — sometimes packages are marked delivered but are at the local hub or a neighbor's porch — and always contact the vendor before opening a dispute.

Your order arrives damaged

Disc golf gear is durable, but shipping damage happens. Take clear photos of the damaged item and packaging, contact the vendor within 48 hours of delivery, and request a refund, replacement, or partial refund.

Your order is significantly not as described

Examples: a disc listed as "New" arriving with ink and trees, the wrong mold shipped, the wrong plastic, a size/ weight significantly different from the listing. Document with photos. Small aesthetic variations are normal; it's the mismatched material facts that qualify.

What's not covered

• Buyer's remorse after the vendor's return window has closed
• Items showing additional wear from throwing or use
• Missing accessories that weren't explicitly listed
• Aesthetic disagreement on condition grading within the stated grade (e.g., "7/10 used" is subjective)
• Cancellations after the vendor has shipped and you haven't tried to return the item

We strongly recommend starting with the vendor before escalating to Disc.Market. Most issues resolve at that first step.

Step 1 — Contact the vendor

1. Go to your Order History and click the order in question.
2. Use the "Message Seller" button to open a conversation. Describe the issue clearly. Attach photos.
3. Give the vendor 3–5 business days to respond. Vendors have different workloads; patience goes a long way.
4. Agree on a resolution: full refund, partial refund, exchange, or store credit. The vendor will initiate the refund on their end, which flows through Stripe and back to your original payment method.

Step 2 — If the vendor doesn't respond or refuses unfairly

1. Within the 3-day dispute window after delivery, open a dispute from the order page.
2. Provide a description of the issue and upload supporting evidence (photos, screenshots of messages, tracking pages).
3. Our team reviews both sides and issues a decision — usually within 3–5 business days.
4. If we decide in your favor, you're refunded directly from the escrowed funds. If we decide in the vendor's favor, the funds release to them as scheduled.

Returning the item

If the resolution is a return, the vendor will give you a shipping address or a prepaid label. Ship it back with tracking, save the receipt, and hold onto the tracking number until your refund is fully issued. The vendor issues the refund after receiving and inspecting the returned item.

Important: don't return items without the vendor's address

Some vendors ship from a fulfillment center rather than a retail location. Always get a return address from the vendor or Disc.Market support before shipping anything back — otherwise your package may not make it to them and you could lose both the product and the shipping cost.

Typical timeline

• Vendor processing: 3–7 business days after they receive the returned item (or after you reach an agreement on a refund-only resolution)
• Stripe processing: the refund is queued immediately after the vendor issues it; funds are typically released to your bank within 3–5 business days
• Your bank: most credit/debit refunds post within 5–10 business days of Stripe releasing them, though some banks are faster

So, worst-case end-to-end, a straightforward refund usually clears within 2 weeks of you receiving the return address. Disputed refunds that go through our resolution team may take longer.

Refund method

Refunds go back to your original payment method. We cannot redirect a refund to a different card or bank account, and we don't issue store credit unless the vendor explicitly offers it.

Partial refunds

Vendors and our admin team can issue partial refunds (for example, for a minor defect where you keep the item at a discount). Partial refunds follow the same method and timeline as full refunds.

What counts as "refunded"

An order is fully refunded when the refund is issued by the vendor (or our admin team) and the Stripe refund completes. You'll receive an email confirmation at each step, and the order status on your dashboard will update to "refunded."

Return shipping responsibility depends on the reason for the return:

Vendor's error or fault

If the item was damaged, defective, significantly misdescribed, or the wrong item was shipped, the vendor is responsible for return shipping. They should either email you a prepaid label or reimburse your return shipping cost.

Buyer's remorse or wrong-pick

If you've changed your mind, don't like the feel of the disc, or picked the wrong mold/weight, you're typically responsible for return shipping unless the vendor's policy explicitly says otherwise.

Shipping best practices

• Use a tracked shipping method. If the item is lost in return transit, tracking is your proof.
• Keep the tracking number, receipt, and any label costs until the refund is fully issued.
• Pack the item as carefully as the vendor packed it to you — a disc damaged in return shipping is your responsibility.
• Ship within a reasonable timeframe after the vendor provides the return address (within 7 business days is typical).

Before the order ships

Message the vendor as soon as possible through the platform. If they haven't shipped yet, they can cancel and issue a full refund. Vendors process orders at different speeds, so the faster you reach out, the better your chances.

After the order has shipped

Cancellation is no longer possible once a label has been purchased and the shipment is on its way. You'll need to wait for delivery and then request a return per the vendor's policy and these platform protections.

Vendor-initiated cancellations

Vendors occasionally need to cancel an order — out of stock, a pricing error, a shipping-to-your-address issue. If this happens, you'll be refunded in full to your original payment method, usually within a few business days.

We understand that mistakes happen and sometimes buyers go straight to their card issuer. But chargebacks on a marketplace with an escrow system and a formal dispute process are counterproductive — here's why:

• Our dispute process is faster than a bank chargeback (days vs. weeks)
• We can refund you directly from escrowed funds without involving your bank
• When the bank contacts us about a chargeback for an order that was delivered and wasn't previously disputed, we typically win — because our records show delivery confirmation, the 3-day window, and no prior complaint

Filing a chargeback without first attempting to resolve through our dispute process is a violation of our Terms of Service and may result in account restrictions or termination.

If you genuinely believe you were scammed, your card was used fraudulently, or you never received an order that should have been delivered, please contact us at support@disc.market first — we're faster and more flexible than a chargeback.

If you have questions about a refund or return, or a vendor issue won't resolve:

• Email: support@disc.market
• Contact form: disc.market/contact
• Include your order number and any relevant screenshots or photos to speed up resolution

We aim to respond to support messages within 24 business hours and to formal disputes within 3–5 business days.