Frequently Asked Questions

A Pro Shop is a seller on Disc.Market that our team has approved. Each one has its own page with its listings, reviews and policies, and you can browse them all from Pro Shops in the main menu. Want to sell? Apply from the Sell page.

No. Besides Discs, Pro Shops list Bags & Carts, Baskets, Apparel, Accessories, Throw & Catch, Dyed Disc Art, Vintage Discs and Trading Cards. Choose a Category in the Marketplace filters to see just one kind.

Yes. The Disc.Market app is free on the App Store and Google Play. Use the store buttons at the bottom of the site or visit disc.market/get-app. It runs the full site and adds push notifications and Face ID or fingerprint sign-in.

Fill in the form on the Contact page or email support@disc.market, and we usually reply within 24 hours. Signed in? You can also open a ticket from My Account, Support, New Ticket.

On a computer, click the chat bubble in the bottom-right corner. On a phone or tablet, open the menu and tap Chat with us at the bottom. When our team is online, choose Start a chat to chat live. When we're away it reads Leave a message: send your name, email and question, and we'll email you back within 1 business day.

The Price Guide shows what disc molds actually sell for, based on real sales on Disc.Market. Open a mold to see its price history and recent sales. For bags, baskets, apparel and other gear, check the Sales Archive, which lists items sold on Disc.Market.

The Disc Database lists flight numbers and specs for discs from many brands, along with each disc's current listings. Click Watch this disc to be notified when a new one is listed, or Suggest an edit if something looks wrong.

On a computer, click Recently Viewed in the top menu, then View all, to see the last 30 listings you opened. The list is saved on your device, and when you're signed in your 24 most recent views follow you to other devices. Click Clear history on that page to wipe it.

On a computer or tablet, enter your email under Stay in the Loop at the bottom of the page. Signed in? You can also turn the newsletter on or off in My Account, Settings, Notifications. To stop, click unsubscribe in any newsletter.

We aim to meet WCAG 2.1 Level AA, and our Accessibility page explains how. If something is hard to use, tell us through the Contact page or email support@disc.market with the subject Accessibility.

Bag Tags is a free tool, coming soon, that lets disc golf clubs run their bag tag ladders online with live leaderboards. To hear when it launches, send us a note on the Contact page.

No. You can check out as a guest with just your email. Signing in lets you save Favorites, message Pro Shops, make offers, bid, report a problem and leave reviews. If you later create an account with the same email and verify it, your guest orders show up in My Account.

Use the search bar at the top of any page, then narrow the Marketplace with filters like category, condition, brand, disc type, mold, plastic, flight numbers, color, price, weight, ink, and Pro Shop. Switch between All, Buy Now, and Auctions, or turn on Free Shipping Only or On Sale.

Discs are listed as New or Used, plus a grade. New means never thrown: Brand New, Storage Wear, or Ink (Unthrown). Used grades are Field Thrown, Light Wear, Moderate Wear, and Heavy Wear. Always check the photos and description for the exact item.

Yes, on listings with a Make an Offer button (sign in first). Offer at least half the asking price, and the Pro Shop can accept, counter, or decline. Offers expire after 48 hours. If yours is accepted, the listing is held for you for 24 hours so you can check out at that price.

Some Pro Shops set automatic offer prices. Offers at or above their accept price are accepted instantly, and offers at or below their decline price are declined instantly.

Sign in and add a card and shipping address to bid. Bid the next amount, or set a max bid and we'll bid for you up to your max. A bid in the last 5 minutes resets the clock to 5 minutes, up to 1 hour past the scheduled end.

Your saved card is charged automatically for your winning bid plus shipping and any sales tax. If the charge fails, you get a link and 24 hours to pay before the win can go to the next bidder. If the auction has a reserve that isn't met, nobody is charged.

Yes. Sign in, then tap the heart on any listing page to add it to your Favorites, which you'll find in My Account. If the Pro Shop lowers the price of a listing you've favorited, we'll let you know (a Sale Price doesn't send an alert). You can turn those alerts off in My Account, Settings, Notifications.

Yes. Your cart can hold listings from several Pro Shops, and you pay once at checkout. Each Pro Shop gets its own order and ships its own package, with its own shipping cost and tracking.

Every listing is one of a kind, and adding it to your cart doesn't reserve it. If someone else buys it first, it's removed from your cart with a notice. If two people pay at the same moment, the first payment wins and the other buyer is refunded automatically.

Sign in, open the listing and go to its Questions & Answers tab. Message Pro Shop sends a private message, and Ask a question posts a public question the Pro Shop answers for everyone. You can also use Message on the Pro Shop's page, or Contact Pro Shop on an order.

Click the Pro Shop's name on any listing, or browse them all on the Pro Shops page. Each Pro Shop page has tabs for Listings, Reviews, Sold, Shipping, and Info, where you'll find its bio, policies and social links.

Yes. Click Follow on a Pro Shop's page and we'll send you one daily update when it posts new listings. See and unfollow the shops you follow under Following in My Account.

The Pro Shop is away and not taking orders. Its listings stay viewable but can't be bought until it returns, and the banner shows a return date if the Pro Shop set one. Orders already placed aren't affected.

It may be a private listing. Pro Shops can share listings by direct link only. They don't appear in the Marketplace or search, but you can buy them like any other listing.

Check the Price Guide, which shows what disc molds actually sell for on Disc.Market, and the Sales Archive of recently sold items. Comparing a few similar listings helps too.

Yes. On a sold disc's page, click Notify me when another is listed. We'll send you a notification when a new listing of that same disc mold goes live.

Some Pro Shops sell listings to support a fundraiser. Find them with the Fundraiser Listings filter or on the Fundraisers page. Buying one is a purchase, not a tax-deductible donation, and the Pro Shop directs the proceeds.

Ungraded cards are rated Near Mint or Better, Excellent, Very Good, or Poor, based on their worst flaw. Graded cards show the grader and the grade. Sealed packs and boxes are marked Factory sealed, and lots with mixed conditions say Mixed.

Graded cards show the grader (PSA, BGS, SGC, CGC, TAG, or another) and the grade. If the Pro Shop added the certificate number, use the Verify on PSA link, or Look up on BGS, SGC, CGC or TAG, to check it on the grader's own site. Cards from other graders have no link.

You get an order confirmation email, and the Pro Shop is notified to prepare your item. We email you again when it ships with tracking, when it's out for delivery, and when it's delivered. You can follow everything from your order in My Account.

Once your order is delivered, click Leave a Review on the order page, or go to Reviews in My Account. Rate the Pro Shop 1 to 5 stars, and add a comment and up to 4 photos if you like. Each order gets one review, and reviews are paused while a problem report is open.

Disc.Market holds your payment until your order is delivered plus 3 days. If it arrives damaged or isn't as described, report it in that window and the Pro Shop isn't paid while we review. If it never arrives, click Contact support on your order page. If we side with you, you're refunded from the held payment.

No separate fees. You pay the item price, shipping, and any sales tax, all shown before you pay.

Only if your order ships to (or, for local pickup, is picked up in) a state where Disc.Market is registered to collect sales tax. Tax is charged on the item price, not shipping, and the exact amount shows at checkout before you pay.

After your order is delivered and your 3-day window to report a problem has passed. Delivered means the carrier scanned it as delivered or you clicked Confirm I received this. If neither happens, we confirm delivery 14 days after shipping, and if the carrier never showed it delivered you get 14 days to report a problem. You can also release payment early from your order page if everything looks great.

You do, unless the listing shows Free Shipping or your order from that Pro Shop reaches its free-shipping amount. Either one makes Standard shipping free, and faster speeds cost only the difference. You'll see the exact shipping cost at checkout before you pay.

Yes. Items from the same Pro Shop are packed together where they fit, so you pay for the boxes it takes, not for each item. For flat-rate listings that share a box (discs together, trading cards together), the highest flat rate is charged in full and each extra item adds 30% of its own rate. Other items each pay their own flat rate.

Each Pro Shop sets a handling time of 1 to 14 business days, shown as Ships in on the listing's Shipping & Returns tab. Carrier transit comes after that and depends on the speed you pick at checkout: Standard, or Expedited and Express when the Pro Shop offers them.

Orders ship with USPS, UPS, or FedEx. You pick a speed at checkout, not a carrier, and the Pro Shop's label defaults to the speed you paid for.

We email you when the Pro Shop ships your order, with the tracking number. You'll get another email when it's out for delivery and when it's delivered, and your order page in My Account always shows the latest status.

Open the order in My Account, Orders to see its tracking. You can also enter a tracking number on the Track Order page, linked at the bottom of every page.

Shipped means the Pro Shop bought a label or added its own tracking number, and your order shows Label created, Awaiting carrier scan until the carrier picks it up. If a moving package stops updating for 7 days, we look into it, and for orders placed while signed in we open a support ticket for you and hold the Pro Shop's payout. You can also click Contact support anytime.

Yes. A Pro Shop may ship an order in several boxes, and you'll be notified as each one ships. The order is marked delivered only when the last box arrives, which is when your 3-day protection window starts.

Every order gets a ship-by date from the Pro Shop's handling time. If it still hasn't shipped 5 business days after that date, the order is cancelled automatically and you get a full refund to your original payment method.

Check your address before you pay, because it can't be edited after checkout. If it's wrong, click Contact support on your order page right away, before the Pro Shop ships. A package delivered to the address you entered isn't covered by Buyer Protection.

Not yet. Disc.Market ships only to U.S. addresses, and every Pro Shop ships from within the U.S.

PO Boxes, Alaska, and Hawaii, yes; those ship with USPS. Military APO and FPO addresses and U.S. territories aren't available at checkout right now.

Disc.Market doesn't sell extra shipping insurance. Every order has Buyer Protection instead: your payment is held until delivery, so a package that's lost, damaged, or not as described can be refunded from it.

Some Pro Shops offer free local pickup at checkout. When your order is ready, we send you a QR code and a 6-character code to show at the counter. Check your items there, because pickup sales are final at handoff. If you don't pick up within 7 days of it being ready, the order is cancelled and refunded.

A shipped order can't be cancelled. If it hasn't shipped yet, click Contact support on your order page right away, and our team can cancel it for a full refund. A local pickup order can be cancelled from its order page until the Pro Shop marks it ready.

If it's delivered, click Report a problem on the order page within 3 days of delivery. That holds the Pro Shop's payout while our team reviews both sides and decides whether you get a full refund. You can message the Pro Shop with Contact Pro Shop too, but report first so you don't miss the window.

Report it within 3 days of delivery. Open the order in My Account, Orders, click Report a problem, and choose Arrived damaged or Not as described. The report is written, so send photos in a ticket in My Account, Support with your order number, or to the Pro Shop with Contact Pro Shop on the order.

Check around your door, your mailbox, and with neighbors, and give it a day in case it was scanned early. If it's still missing, open the order within 3 days of the delivery scan, click Report a problem, and choose I never received it. That holds the Pro Shop's payout while our team investigates.

3 days after delivery (14 days if tracking never showed it delivered). Your order page shows the days left under Buyer protection active, with a Report a problem link. After that window, Need help with this order? still reaches our support team.

Refunds are issued by Disc.Market from your held payment and go back to the card or wallet you paid with. Most banks post them within 5 to 10 business days.

Not for a change of mind, because a winning bid is a final purchase. You're still covered by Buyer Protection if the item doesn't arrive, arrives damaged, or isn't as described.

Sign in, then apply from the Sell page. Once our team approves your application, a 5-step setup covers your Pro Shop profile, ship-from address, shipping settings, Stripe for payouts, and the Pro Shop Agreement. Then you can start listing, and opening a Pro Shop is free.

After setup, your dashboard shows a Getting Started checklist: add your logo and banner, write your bio and policies, list your first disc, and make your first sale. Steps check off on their own, and the compass icon in the top bar reopens the welcome tour anytime.

Open Settings in your Pro Shop dashboard. The Pro Shop tab holds your name, web address and description, Branding holds your logo and banner, Social holds your links, and Policies holds your return and shipping policies. Your public page lives at disc.market/pro-shop/ plus your web address.

In your Pro Shop dashboard, open Listings, click New Listing, and add photos, a title, price, condition and shipping. New listings start as a Draft, which needs only a title; choose Live, then click Publish Live. Publishing also needs a category, brand, description and at least one photo, plus the mold, plastic, type, color, weight and ink for a disc, and your confirmation that the item is genuine. Listings go live right away with no approval queue.

Clear photos (up to 10, at least one to publish), an accurate price, a description (required to publish), and the details buyers filter on: brand, mold, plastic, weight, color, and condition. You can also add a sale price and Calculated, Flat, or Free shipping.

Draft is a work in progress only you can see. Private listings can be bought by anyone with the link but don't appear in the Marketplace, search, or your Pro Shop page. Live listings show everywhere, and a listing becomes Sold once it's bought.

Check the Price Guide, which shows what each mold has actually sold for on Disc.Market, and the Sales Archive of recently sold items. The price is always your call.

Yes, from Listings in your Pro Shop dashboard. Delete permanently removes a listing and its photos, but one with past orders moves to your drafts instead so the sales record stays. Sold listings can't be edited or deleted. Once an auction has a bid, its auction terms and shipping are locked and it can't be deleted, and a listing held by a buyer's accepted offer can't be deleted until the hold ends.

Bump to top moves a live listing back to the top of the Newest sort. A listing can be bumped 30 days after it was first listed or last bumped, and each Pro Shop can bump up to 5 listings a day. Editing a listing doesn't change its spot.

Yes. Add a Sale Price below your regular price on any fixed-price listing, with an optional schedule, and buyers see the discount. You can also set a Free Shipping Threshold under Shipping, choose Free shipping on a listing, or turn on Accept offers. Coupon codes aren't offered.

Yes, if you turn on Accept offers on a fixed-price listing. Offers must be at least 50% of your price. From Offers you can accept, decline, or counter once; the buyer can counter back once, and then it's accept or decline. An accepted offer holds the item 24 hours for the buyer to pay. You can also set auto-accept and auto-decline prices.

Yes. Choose Auction instead of Fixed price on the listing form and pick 1, 3, 5, 7, or 10 days, with an optional reserve price, Buy It Now price, or scheduled start. Bidders need a card on file and the winner is charged automatically, and fees match fixed-price sales.

Yes. Choose Trading Cards on the listing form to sell single cards, graded slabs (PSA, BGS, SGC, CGC, TAG, or another grader), lots of 2 to 20 cards or a complete set, and factory-sealed packs or boxes. Cards ship with tracking like every other order.

Yes. Set your pickup address, hours, and instructions on the Local Pickup tab in Settings. When an order is ready, click Mark ready for pickup and the buyer gets a code and QR. Scan it or type the code at handoff, which completes the order. Unclaimed orders are cancelled and refunded after 7 days.

Every sale lands in Orders in your Pro Shop dashboard, with a Ship by date based on your handling time. Buy a label there or enter your own tracking, and USPS, UPS, and FedEx packages are then tracked automatically through delivery.

Open the order in Orders. Buy a label there, or choose your carrier (USPS, UPS, or FedEx) and enter the tracking number. The buyer is emailed right away, and tracking then updates the order through delivery.

Each order shows a Ship by date based on your handling time, counted in business days. If it still hasn't shipped 3 business days after that date we send a final warning, and at 5 business days the order is cancelled automatically and the buyer is refunded.

Use a box or rigid mailer that fits snugly, wrap each disc, and pad between discs. Any disc listing priced over $50 must ship in a box, and Disc.Market won't sell a label for it in a mailer. Trading cards go in a sleeve and toploader inside a bubble mailer, never a plain envelope, because every order needs tracking.

Set your return policy on the Policies tab in Settings, and buyers see it on each listing. Refunds are issued by Disc.Market, so contact support when you agree to one. If a buyer reports a problem within 3 days of delivery, that payout is held while you respond with photos and proof, and our team decides.

Private messages land in Messages and public listing questions in Questions, both in your Pro Shop dashboard, and you're notified when a new one arrives. Quick answers help you make the sale.

Yes. Analytics in your Pro Shop dashboard shows revenue, orders, average order value, repeat buyers, a revenue trend, views to sales, and your top and slowest listings, for 7 days up to all time.

Yes. Open Reviews in your Pro Shop dashboard and click Reply. Your reply shows publicly on your Pro Shop page and the buyer is notified.

Yes. Open Staff, click Add Staff, and pick a role: Manager, Fulfillment, Listing Editor, or Support. Each role sees only its own sections, and Settings and Staff stay with the owner.

Turn it on in Settings on the Pro Shop tab, or under Shipping on the Vacation tab, and add a return date if you like. Your listings stay viewable but can't be bought, your shop leaves the Marketplace and search, and any running auctions are cancelled. Orders already placed still need to ship.

Yes, automatically. Every live listing with a photo goes into the free product feed we send to Google, Bing, Facebook and Instagram, and Pinterest. Private, draft, sold, and auction listings are left out. While you're on vacation your listings stay in the feed but show as out of stock.

Listings appear only once your Stripe payouts are fully connected. If Stripe later pauses your payouts, buyers can't check out until you fix it on the Payments page, and after 7 days your listings are hidden too. Pro Shops on vacation are hidden as well.

Disc golf items only. Counterfeits or replicas, discs found on a course with the owner's name or number, autographs you can't back up, and anything illegal or unsafe aren't allowed, and listings that break the rules are taken down.

The PRO badge marks a Pro Shop run by a disc golf professional. Our team grants it, and it can't be turned on from your dashboard.

Approved Pro Shops can apply from the Fundraisers page. Once approved, fixed-price listings you tag to the fundraiser sell at a reduced commission (3% by default) on item plus shipping, and the $0.35 order fee still applies. You keep the proceeds and donate them yourself.

Yes, once Disc.Market turns consignment on for your Pro Shop. Add each consignor and their percentage under Consignment, then either pay them yourself or invite them to connect their own Stripe account so their cut goes straight to their bank.

On a $50 disc with $5 shipping, the 10% commission is $5.50 and the order fee is $0.35, so you receive $49.15. If you bought the label through Disc.Market, its cost comes out too. Sales tax is never part of the math.

You connect Stripe during setup and can manage it anytime from Payments in your Pro Shop dashboard. Each sale pays out about 3 days after delivery (the buyer's protection window), or within a few hours of handoff for local pickup, minus the 10% commission, the $0.35 order fee, and any label you bought through us. Stripe then sends the money to your bank.

A payout waits until the order is delivered and the buyer's 3-day window has passed. It also stays held while a problem the buyer reported is being resolved, while your Stripe account needs attention on the Payments page, or while we look into a package that stopped moving.

Where Disc.Market collects sales tax, we send it in for you, and it's never part of your commission. If we didn't collect tax on a sale to a buyer in your own state, we flag it on your Payments page and in your yearly CSV so you can report it.

The Taxes card on your Payments page tracks your progress toward the federal 1099-K threshold: $20,000 in gross sales and 200 sales in a year, and both must be crossed. Some states have lower thresholds, and you can download a yearly CSV of your sales for your records.

Sign in and open My Account, then Settings. On the Profile tab you can change your photo, username, display name, bio and PDGA number. Saved shipping addresses live under Addresses, and alert choices are on the Notifications tab in Settings.

Click Sign in, then Forgot password? on the Log In form. Enter your account email and click Send Reset Link. The link works for 1 hour. Already signed in? Change it in My Account, Settings, Security, or set one there if you joined with Google or Facebook.

Yes for your username: change it in My Account, Settings, Profile. It must be 5 to 15 letters, numbers or underscores and not already taken. Your email can't be changed in Settings, so contact us through the Contact page if you need to use a different one.

Two-factor authentication asks for a 6-digit code from an authenticator app, like Google Authenticator, Authy or 1Password, every time you sign in (with a password, Google, Facebook or Apple), so a stolen password isn't enough. Go to My Account, Settings, Security and click Set up two-factor, then save the backup codes it gives you.

Yes. Card details go straight from your browser to Stripe, our payment processor, so we never see or store your card number. Passwords are stored hashed by our sign-in provider, and we never sell your personal information. For extra protection, turn on two-factor authentication.

When something happens, like an order update or a new message, a number appears on your profile picture (at the top of the site on a computer, in the bottom bar on a phone). Open your alerts from My Account, Notifications, and choose what you're alerted about in My Account, Settings, Notifications. Phone push notifications come through the Disc.Market app.

Click Privacy Settings at the bottom of any page. Necessary cookies always stay on, and you can switch Functional, Analytics and Marketing on or off, then click Save Preferences. Marketing stays off unless you turn it on, and we honor your browser's Global Privacy Control signal.

Go to My Account, then Settings, then the Account tab. Use Download under Export your data if you want a copy first, then click Delete Account and confirm with your password (or your email, if you sign in with Google, Facebook or Apple). You can't delete it while an order is in progress, disputed, or inside its 3-day window, or while you have a leading bid or an unpaid auction win. Finish those, then try again.