Frequently Asked Questions

Disc.Market is a dedicated online marketplace where users can buy and sell disc golf-related items, including discs, bags, apparel, and accessories. Our platform brings together disc golf enthusiasts, offering a centralized location for all disc golf needs.

To create an account, click on the "My Account" link at the top of the page and select "Register." Fill in the required details, and you'll receive a confirmation email to activate your account.

To update your account information, log in and click on the "My Account" link at the top of the page. From there, you can edit your personal details, address, and payment information.

Absolutely. Disc.Market uses industry-standard encryption and security practices to protect your personal and payment information. We never share your data with third parties without your consent.

If you wish to delete your account, please contact our support team through the "Contact Us" page. We will process your request and remove your account and associated data.

Two-factor authentication adds an extra layer of security to your account by requiring a second verification step when you log in. After entering your password, you'll be prompted for a code from an authenticator app on your phone. To enable 2FA, go to My Account, click Edit Account, and look for the Two-Factor Authentication section. Follow the on-screen instructions to link your authenticator app. We strongly recommend enabling 2FA to protect your account.

There are two ways to reach us. First, you can use our live chat feature — look for the chat bubble in the bottom corner of any page. This is the fastest way to get help during business hours. Second, you can visit our Contact Us page and submit a message. Our team will get back to you as quickly as possible.

Disc.Market does not currently have a dedicated mobile app, but our website is fully responsive and works great on phones and tablets. You can browse, buy, sell, and manage your account from any mobile browser. For quick access, you can add Disc.Market to your home screen through your browser's "Add to Home Screen" option.

If you've forgotten your password, click "Log In" and then select the "Forgot password?" link. Enter the email address associated with your account and we'll send you a password reset link. If you're already logged in and want to change your password, go to My Account, click Edit Account, and use the Password Change section.

Your username cannot be changed after registration, but you can update your display name and email address at any time. Go to My Account, click Edit Account, and update your information in the Account Details section. If you change your email, you may need to verify the new address before the change takes effect.

Our live chat is available via the chat bubble in the bottom-right corner of the site. Click it to start a conversation with our support team. Live chat is the fastest way to get help with any questions about buying, selling, or your account. If our team is unavailable, you can leave a message and we'll follow up by email.

While disc golf discs are the primary focus of the marketplace, vendors can also list disc golf accessories, bags, apparel, and other disc golf-related gear. If you're looking for something specific, try using the category filters on the shop page to narrow down what's available.

Browse the marketplace to find items of interest. Click on the item to view details, and if you wish to proceed, click "Add to Cart" and follow the checkout process. Payment options will be provided during checkout.

We accept major credit/debit cards and other secure payment methods as indicated during the checkout process.

Yes, you can add items to your wishlist by clicking the "Add to Wishlist" button on the product page. Access your wishlist anytime by clicking the "Wishlist" link at the top of the page.

After placing an order, you can track its status by clicking on the "Order Tracking" link located at the top of the page. Enter your order details to view the current status and any available tracking information.

To communicate with a seller, visit the product listing and click on the seller's name to view their profile. From there, you can find contact information or a messaging option to reach out with any questions.

After completing a purchase, you can leave a review by visiting the product page or the seller's profile and selecting the "Leave a Review" option. Your feedback helps other buyers make informed decisions.

You can browse the full marketplace from the Shop page. Use the filter options to narrow results by condition (New, Field Tested, or Used), category, brand, disc type, price range, weight range, and color. You can also use the search bar at the top of any page to find specific discs or brands. Combining multiple filters is a great way to find exactly what you're looking for.

Products on Disc.Market are listed under one of three conditions. "New" means the disc has never been thrown and is in original condition. "Field Tested" means the disc has been thrown a few times but shows minimal wear — think of it as lightly used. "Used" means the disc has seen regular play and may show signs of wear such as scuffs, scratches, or ink marks. Always check the product photos and description for details on the specific item's condition.

When browsing products, click the heart or "Favorite" button on any listing to save it to your favorites list. You can view all your saved items from the Favorites section in your My Account area. Favorites are a great way to keep track of discs you're interested in so you can come back to them later.

After you complete your purchase, you'll receive an email confirmation with your order details. The seller will be notified and will prepare your item for shipping. Once the seller ships your order and adds tracking information, you'll receive a shipping notification email with the tracking number. You'll also get email updates when your package is out for delivery and when it's been delivered. You can check your order status at any time from the Orders section in your My Account area.

Because Disc.Market is a marketplace of independent sellers, cancellation policies may vary. If you need to cancel an order, contact the seller as soon as possible through the messaging system. If the item has not yet shipped, the seller may be able to cancel and issue a refund. Once an item has shipped, you'll need to wait for delivery and then follow the return process if applicable.

Every vendor on Disc.Market has their own store page where you can browse all of their listed products. You can find a vendor's store by clicking their name on any product listing. Store pages include the vendor's logo, banner, description, store hours, and social media links. It's a great way to discover more inventory from a seller you like.

If something goes wrong with your order, start by contacting the seller directly through the messaging system on Disc.Market. Most issues can be resolved between buyer and seller. If you're unable to reach a resolution, contact Disc.Market support through our Contact Us page or live chat, and we'll do our best to help mediate.

Prices are set by individual vendors. While Disc.Market does not have a built-in offer or negotiation system, you can contact a seller directly through the messaging system to ask about pricing. Some sellers may be willing to adjust prices or offer bundle deals, especially if you're purchasing multiple items.

To become a vendor, register for an account and navigate to the "Vendors" section. Follow the prompts to set up your vendor profile and start listing products.

After logging into your account, navigate to the "Vendors" section and select "Add New Product." Provide detailed information about your item, including photos, description, price, and condition. Once submitted, your listing will be reviewed and published on the marketplace.

Listing items on Disc.Market is free. However, a small commission fee is applied upon the successful sale of an item to support platform maintenance and improvements.

Listing items on Disc.Market is completely free. There are no listing fees, subscription fees, or monthly charges. Disc.Market takes a 10% commission on each sale, which is deducted automatically when the order is completed. That means you only pay when you actually sell something.

Once approved as a vendor, you can customize your store page from the Vendor Dashboard. Go to Settings to add your store name, logo, banner image, description, store hours, and social media links. A well-set-up store page builds trust with buyers and can help you sell more. Take the time to add a quality banner image and a description that tells buyers about what you sell.

To receive payments, you need to connect your Stripe account through the Vendor Dashboard. Go to Settings, then the Payment section, and follow the steps to connect via Stripe Connect. Funds from sales are sent to your connected account after the 10% commission is deducted.

A good listing includes clear photos (you can upload multiple images to the gallery), an accurate price, the disc's weight, brand, disc type (mold name), plastic type, color, and condition (New, Field Tested, or Used). You can also set a sale price, add a detailed description, and specify shipping options. The more complete your listing is, the more likely buyers are to purchase with confidence.

All incoming orders appear in the Orders section of your Vendor Dashboard. From there, you can view order details, update order status, and add shipping tracking numbers. When you add a tracking number, the system will automatically monitor the shipment and update the order status as the package moves through delivery. Staying on top of your orders and shipping promptly leads to better reviews and repeat customers.

Yes. You can set a sale price on any individual product to show a discounted price with a strikethrough on the original. You can also create coupon codes from the Coupons section of your Vendor Dashboard. Coupons can be percentage-based or a fixed amount, and you can set usage limits and expiration dates. Promotions are a great way to move inventory and attract new customers.

Buyers can contact you directly through the messaging system on Disc.Market. You'll find incoming messages and support tickets in the Vendor Dashboard. Responding quickly and helpfully is one of the best ways to build a positive reputation as a seller. You'll receive notifications when new messages come in so you can stay on top of buyer inquiries.

Your Vendor Dashboard includes a Reports and Analytics section where you can track your sales performance. You can view total sales, order counts, earnings over time, and other useful data to understand how your store is performing. Use these insights to adjust your pricing, inventory, and promotions.

Yes, you can edit any of your active listings at any time from the Products section of your Vendor Dashboard. You can update photos, descriptions, pricing, and all other product details. If you want to remove a listing entirely, you can move it to trash from the same area. If the product is part of an active order, make sure to fulfill that order before removing the listing.

As an independent seller on Disc.Market, you are responsible for handling returns in line with the marketplace guidelines. If a buyer reaches out about a return, respond promptly and work with them to reach a fair resolution. Disc.Market support is available to help mediate if needed. Providing great customer service — even when things go wrong — is key to building your reputation.

After shipping an item, go to the Orders section in your Vendor Dashboard and open the order. You'll find a field to enter the shipping carrier and tracking number. Once you add this information, the buyer will automatically receive an email with the tracking details. Our system will also monitor the shipment and mark the order as complete once delivery is confirmed.